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This is a 12 months contract assigned to our client
Work Location: near City Hall MRT
Salary Range : $3,000-$3,500
Job Description
Tier 2 - Local Support Services
- Resolve incidents raised by end users in a timely manner to meet service level agreements.
- Documents and implements standard operating procedures.
- Sets up and troubleshoots connectivity or performance issues related to all client's collaboration tools.
Workstation Support
- Provides workstation support to local customers, resolving reported hardware, operating systems, and configuration issues through troubleshooting and research.
- Involve in the activities around PC life cycle including procurement, tagging of new assets to preparing assets for disposal.
- Maintains data integrity and security for workstations environment.
- Performs installations, upgrades and backups as requested/necessary.
Local Technology Coordination
- Liaison between local technology and business needs and/or client projects, providing support and advice on technical related issues.
- Champions initiatives implemented by the CIO Organization and provides feedback on effectiveness as and when required.
- Develops and delivers training to local customers on the use of technology.
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