Company: SSC Perfumes & Cosmetics
Country / Region : South Korea
City : Seoul
Business group: Perfumes & Cosmetics
Contract type: Permanent Job
Function: Retail
Experience required: Minimum 3 years
Reference No.: SSCPC01449
Date of publication: 2023.05.17
POSITION
1/ Execute Training
- New BC: Conduct induction training program such as Makeup, Brand DNA and Aqua Allegoria fragrance according to Guerlain Academy training path
- 3-Axis Product: Conduct whole Makeup training and master Brand DNA, Skincare and Fragrance training modules according to the Guerlain Academy training path
- Quarterly creation of Makeup Grooming guideline
- Manage digital learning app “Be Guerlain”: module translation proofreading, account management, module launches, communication banner creations etc.
2/ Manage Bee Gold Clienteling (Customer Relation Management Tool)
- Communicate with BCs and Bee Gold manager from HQ to solve the bugs / issues
- Monitor and report Bee Gold Clienteling status, performance to Guerlain team monthly
- Coach BCs how to use Bee Gold App to support Clienteling skill enhancement
- Share best practice quarterly
3/ In-store BC coaching
- Analyze BC transaction, Bee Gold Clienteling performance and identify individual strength and weakness, setting goals and action plans monthly
- Check BC Grooming according to the Guerlain Elegance Grooming guideline: Hair, uniforms, BC bag, shoes, accessories, makeup, nail, parfum and hygiene
- Lead role-play “Dare to Bee” consultation and practice flash makeup services to ensure product knowledge and skill maintenance
4/ Brand Support
- Support Marketing, E-com, PR Communication and Retail team in the areas where Trainer’s specialty is required: Naver and E-retail Live, Masterclass, VVIC events
5/ Administration
- Training modules translation: Makeup part of novelties, expertise, induction and updated participant book
- BC uniform management
- Order/ Cost management (Agora order, Esker)
PROFILE
- University degree / College diploma (Not mandatory)
- 3 ~ years’ experience in training, retail sales at cosmetic/consumer industry
- Makeup academy certificate
- Excellent communication and training skills
- Able to talk a brand language
- Fluent in both Korean and English
- Strong interpersonal & communication skill
- Adequate skills on PC business software (excel, word, powerpoint)
RECRUITMENT STEPS
Application - 1st Interview - 2nd Interview
