JOB SUMMARY
The Account and Operations Manager is in-charge of managing efficient service delivery of a specific program or programs where he/she will be handling a team consisting of Team Managers and a number of Kapamilya Digital Support Specialists and exceeding client, employee and financial metrics as dictated by the business. He/she shall be in-charge of providing regular coaching and mentoring to assigned Team Managers, identifying performance gaps, suggesting initiatives and executing action plans to ensure continuous improvement and development of his/her manpower under the assigned program. He/she is in-charge of fostering the client relationship and making sure that operational requirements are met. Moreover, he/she shall ensure that best customer experience is delivered seamlessly across all channels of customer interaction.
DUTIES & RESPONSIBILITIES
1.1. Strategic Tasks
- Interfaces with client/s regarding day-to-day activities, as required.
- Participates in operations meetings and activities of clients affecting customers.
- Provides the client with consultative solutions and required support to customers.
- Works hand in hand with the client in developing standard processes to improve operational efficiency.
- Represents IConn to the client through customer communication, visits, and issue resolution.
- Acts as the Point of Contact for clients when operations engagement is needed.
1.2. Perform other functions which may be assigned by the Immediate Superior from time to time.
JOB SPECIFICATIONS
- College Graduate
- With at least 3 years solid experience in the same or related position handling Customer Service and Digital/Social Media accounts/programs.
Job Type: Full-time
Salary: Php55,000.00 - Php60,000.00 per month
Benefits:
- Work from home
Schedule:
- 8 hour shift
Supplemental pay types:
- Bonus pay
Application Question(s):
- Do you have an experience handling Digital/ Social Media accounts/programs?
