Company Description
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Company Name: Nielsen
Job Description
ABOUT THE ROLE
Responsible for the face to face introduction of Nielsen and its Field Technicians to panel members. Effectively communicates with selected members of the public to gain their trust and cooperation for the purpose of building relationships necessary to maintain a high quality research panel.
As the arbiter of truth, Nielsen Global Media fuels the media industry with unbiased, reliable data about what people watch and listen to. To discover what’s true, we measure across all channels and platforms—from podcasts to streaming TV to social media. And when companies and advertisers are armed with the truth, they have a deeper understanding of their audiences and can accelerate growth.
Do you want to move the industry forward with Nielsen? Our people are the driving force. Your thoughts, ideas and expertise can propel us forward. Whether you have fresh thinking around maximizing a new technology or you see a gap in the market, we are here to listen and take action. Our team is made strong by a diversity of thoughts, experiences, skills, and backgrounds. You’ll enjoy working with smart, fun, curious colleagues, who are passionate about their work. Come be part of a team that motivates you to do your best work!
At Nielsen, we believe that career growth is a partnership. You ultimately own, fuel and set the journey. By joining our team of nearly 14,000 associates, you will become part of a community that will help you to succeed. We champion you because when you succeed, we do too. Embark on a new initiative, explore a fresh approach, and take license to think big, so we can all continuously improve. We enable your best to power our future.
ABOUT THE ROLE
Responsible for the face to face introduction of Nielsen and its Field Technicians to panel members. Effectively communicates with selected members of the public to gain their trust and cooperation for the purpose of building relationships necessary to maintain a high quality research panel.
ROLE DETAILS
- Provides initial in-home greeting of panel members prior to meter installation.
- Provides thorough explanation of the installation process involving Nielsen metering hardware and software to all members of the home.
- Work to overcome objections from panel homes by providing detail and assurances about the research task.
- Provide follow-up visits to panel homes in order to foster and maintain cooperation according to company procedure.
- Collect panel household information and updates where necessary (e.g. demographic, lifestyle, privacy agreements, etc.)
- Execute standard operating procedures to ensure panel quality and security is maintained.
- Manage assigned assets in order to maintain panel households and quality (computer, mobile phone, etc.).
- Liaise with quality control, panel management, and recruitment staff to maintain panel quality, cooperation, and performance. Provide first support to the field staff.
- Assist with field job bookings and appointment confirmation as required.
- Provide on-going training to panel homes and coaching of new members.
QUALIFICATIONS & SKILLS
- Strong, verbal and exceptional interpersonal communication skills.
- Outstanding customer service / relationship-building skills and results orientation.
- Computer general knowledge and skills .
- Language proficiency - local dialects, English B1 or higher .
- Ability to operate effectively with high energy and flexibility in a quality, fast-paced, and constantly evolving environment
- Willingness to spend defined proportion of time travelling (in the field)
- Ability to work remotely, individually, and in a team environment
- Result oriented with aptitude for continuous process improvements
- Business acumen
- Ability to train, support, coach, and motivate others
As the arbiter of truth, Nielsen Global Media fuels the media industry with unbiased, reliable data about what people watch and listen to. To discover what’s true, we measure across all channels and platforms—from podcasts to streaming TV to social media. And when companies and advertisers are armed with the truth, they have a deeper understanding of their audiences and can accelerate growth.
Do you want to move the industry forward with Nielsen? Our people are the driving force. Your thoughts, ideas and expertise can propel us forward. Whether you have fresh thinking around maximizing a new technology or you see a gap in the market, we are here to listen and take action. Our team is made strong by a diversity of thoughts, experiences, skills, and backgrounds. You’ll enjoy working with smart, fun, curious colleagues, who are passionate about their work. Come be part of a team that motivates you to do your best work!
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