Service Manager, Sales and Distribution
Wärtsilä Information Management (IM) supports businesses in digitizing core operations and enabling new digital business opportunities via technology and information.
We are now looking for a Service Manager, to Global ERP CoE, Sales and Service Management Solutions. The selected person will be part of the ERP Service Management community and responsible for designing and managing services for a set of SAP Sales and Distribution (SD) related solutions. With the determination to guide our partners in a multi-sourcing environment, developing our operating models and internal processes, you will bring brave and fresh ideas to our service continuity. You will also be responsible for managing the development pipeline with quality end-results by acting as leading development authority for your own services. You will be the trusted partner and enabler for our business process owners. Strong cooperation with other IM teams, the Solution Architecture, Concept and Release Management, Solution Management and Purchasing are part of your daily work to ensure smooth operations within the unit.
The preferred location for this permanent position is one of our Wärtsilä locations in Finland (Helsinki, Vaasa, Turku) with hybrid remote work possibilities.
Main responsibilities as a Service Manager, Sales and Distribution:
- Making sure the services in own area are fit for purpose as we transition into S/4HANA
- Being part of designing our future operating model
- Continual service improvement for services in own area
- Coordinating the service activities with a clear governance and stakeholder commitment
- Being responsible for one or several services that can consist of one or more offerings even with different technologies
- Managing and prioritizing the development pipeline with the business stakeholders
- Involved in translating business requirements into technical solutions
- Coordinating with vendors and other IM teams to ensure that finance IT solutions are developed and delivered in a cost efficient and qualitative manner
- Ensuring active customer relationship
- Being responsible for service assets
- Managing the costs related to the rolling forecast
- Managing virtual service teams consisting of internal and external resources
- Ensuring the business and IT are in alignment in own responsibility area.
Qualifications:
- Education: M.Sc. or equivalent in Information Technology or other relevant field
- Experience of working as SAP Service Manager, configuration manager or in similar SAP coordinator position
- Good understanding of business processes
- Good experience of SAP SD processes, including customer e-invoicing. SAP GTS, Variant Configuration experience is also beneficial
- Experience of S/4HANA Sales processes and others is an advantage
- Very good documentation and presentation skills
- Ability to work efficiently in virtual team environment and make things happen
- Customer oriented and able to effectively market IM solutions to businesses
- Excellent communication, collaboration and influencing skills
- Experience of ITIL based processes and tools to support service management
- Proactive, development minded and goal focused attitude to work
- Fluent written and spoken English.
Why you and us?
You are valuated – as your true self. At Wärtsilä YOU matter. We value diversity and are committed in supporting inclusive work community.
Your growth is supported. We believe in continuous learning & teamwork. Wärtsilian community has your back when it comes to development opportunities – so you can develop beyond your potential.
You get to make a difference. Innovation and sustainability are important for us. Every day, we - Wärtsilians - put our hearts and minds into enabling sustainable societies through innovation in technology and services into reality.
Contact & next steps:
Please submit your application through our Careers portal latest by 15th of September 2023. Applications through email will not be considered. After submitting your application you’ll receive a confirmation email. We try our best to get back to everyone within 2-3 weeks after application deadline.
For more information about the position, please contact:
Mia Anderssén
Senior Manager, Sales and Service Management Solutions
Global ERP CoE, Wärtsilä IM
+358 45 1549690
mia.anderssen@wartsila.com
Last application date: 15/09/2023
At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities.
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