Responsible for directing, supervising and co-ordinating the activities pertaining to keep hotel, colleagues and guests safe at all times. Ensure compliance with all local regulations concerning health, safety, or other requirements. At InterContinental Hotels & Resorts we look for people who are charming, confident, and internationally-minded; people who know what it takes to exceed guest expectations.
A little taste of your day-to-day:
Every day is different at IHG, but you’ll mostly be:
- Manage the day-to-day activities of the Security department plan, schedule, and organize work to ensure proper coverage.
- Communicate and enforce IHG safety policies and procedures.
- Leading a security team or detail that enforces security and safety regulations within the hotel
- Oversee and coordinate security efforts across the hotel, including information technology, human resources, communications, legal, facilities management, and other groups, and will identify security initiatives and standards.
- Writing daily activity reports, answering phone calls during off-hours and contacting the fire department or law enforcement during certain circumstances, such as criminal violation, fire and trespassing
- Oversee a network of security supervisors and vendors who safeguard the company's assets, intellectual property, and computer systems, as well as the physical safety of employees and visitors.
- Monitoring security cameras, parking lots, apprehending shoplifting suspects or assisting undercover store detectives with loss prevention
- Oversee incident response planning as well as the investigation of security breaches, and assist with disciplinary and legal matters associated with such breaches as necessary.
- Conducting site reviews, writing audit/review reports, reviewing findings, and making recommendations to line management and /or their security coordinators
- Creating & implementing safety & environmental protection plans and conducting safety & procedure compliance audits and safety round inspection for ensuring the safety compliance such as Emergency Response and Crisis Management, Physical Security, Information Protection, Incident Management and/or Investigation
- Performing Annual risk analysis for the hotel pertaining the country with respect to level of crime, terrorism, workplace violence, threats from natural and man-made disasters
- Incident Analysis and investigation entailing all incidents with advice, closure of functional management and supporting security management
- Providing recommendations and counselling the management on the expenditures of resources for protection of company assets
- Liaising with the local Law Enforcement Bodies and the Government Official
- Coordinating activities for the identification of training needs of employees for upgrading their technical skills and briefing security personnel at their respective sites
- Recommend and/or initiate salary, disciplinary, or other staffing/human resources-related actions in accordance with company rules and policies. Alert management of potentially serious issues.
- Ensure all staff is properly trained and has the tools and equipment needed to effectively carry out their respective job duties.
- Monitor, coordinate and execute the special needs of VIP and head of states security.
- Respond to guest complaints and special requests, and ensure corrective action is taken to achieve complete guest satisfaction.
- Prepares proper follow-up and/or forecasts to aid in management decision making.
What we need from you
Experience
- 5-8 years’ experience a similar position or a related field experience preferably in a hotel of similar size and complexity and including supervisory experience.
- Experience in a 5-star luxury hotel company is essential.
Skills
- Excellent written and spoken communication skills in English, particularly to deal effectively with people from diverse backgrounds.
- Able to work rotational shifts in any day of the week, including work nights, weekends, and/or holidays.
- Experienced, inspiring and motivating leader with excellent leadership, interpersonal and communication skills
- Demonstrated strong negotiation, influencing skills with high level of creativity and innovation
- Good time management skills; ability to prioritize and coordinate details; ability to multitask
- A self-directed, strong self-starter with relationship skills consistent with cultivating extensive personal interactions with diverse cast and guest.
- Ability to work as part of a diverse team.
- Maintains high confidentiality in regards to guest privacy and any related hotel matters.
What we Offer
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to
race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
So go on - show us how your passion and personality that are the perfect fit to deliver memorable experiences to our guests.
