Come Work with Us!
At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.
Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.
Job Title
Job Description
What is the opportunity?
In this role, you will create and conduct training sessions for all levels (Introduction, Intermediate, Advanced) for the Client Operations team. You will be responsible for all forms of learning including how-to guides, training materials, assessments questions, and video recording. Act as Change Manager in projects such as new system implementation or system upgrade.
What will you do?
- Develop and deliver high quality, interactive programs ranging from technical software training to daily workflow processes
- Produces training schedules, classroom agenda and determines course content;
- Assess the need of training depending on new regulations, procedures or processes;
- Maintains technical knowledge by attending educational workshops, reviewing publications;
- Facilitate and help create learning and e-learning content, such as WebEx, videos, or other related material, as necessary.
- Design and Deliver training solutions for other “identified” Business Partner audiences within RBC objective being to grow knowledge in other roles
- Continuous review and update of existing “Academy” materials
- Demonstrates commitment to teamwork by developing and maintaining strong relationships with business partners and team members collaborating with colleagues across the organization
- Building and maintaining a network of external partners via professional associations and vendors in areas of expertise to support the development of learning solutions.
- Sharing best practices and remains current on emerging industry trends.
- Act/Influence as an informal coach
- Participate in new business initiatives as a project team member in “training advisory” role and resource
What do you need to succeed?
Must-have
- Excellent communication skills, both written and verbal with the ability to offer clear and concise articulation of complex initiatives
- Outstanding presentation and facilitation skills;
- Interpersonal and networking skills with a proven track record of dealing with clients, management, colleagues and staff.
- Proven organizational and time management skills
- Quick-learner
- Good analytical skills
Nice to have
- University or post-graduate degree with 5+ years experience in Fund Accounting/NAV Production
- Deep understanding of the Investor Services industry
- Demonstrates effective relationship management skills in working collaboratively with project teams comprised of internal and external learning colleagues, subject matter experts and business leaders;
- Deep understanding of the business strategies of the businesses they support;
- Thorough operational knowledge of NAV production business unit systems, processes, procedures, policies and operations
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- Excellent exposure to communicate with various business partners and stakeholders in Investor & Treasury Services and within other platforms as appropriate
- Opportunity to obtain hands-on experience throughout your role
- Working with an exciting, close-knit, supportive & dynamic group
- Opportunity to collaborate with other business segments within the bank
- Excellent career development and progression opportunities
- A comprehensive Total Rewards Program including bonuses and flexible benefits
- Competitive compensation
Job Summary
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Inclusion and Equal Opportunity Employment
At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.
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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at rbc.com/careers.
