Vacancy details
Talent pool
Delivery - Learning Support
Title
Digital Learning Advisor
Contract type
QA Ltd Permanent
Job advert
Role: Digital Learning Advisor
Location: Remote
QA is one of the largest learning services organisations in the UK, developing skills and capabilities for everyone from apprentices to business leaders. Headquartered in London, but with a nationwide network of state-of-the-art training centres, QA Group is comprised of four fast-growing divisions- Learning, Apprenticeships, Consulting and Higher Education all of which deliver innovative and cutting-edge skills solutions to UK organisations.
By powering potential – the potential of over a quarter of a million learners a year. We empower them to push boundaries and thrive in the workplace.
Working within the Digital Learning team, this role will be responsible for providing support and guidance to learners, providing a positive learner experience and ensuring the team KPI’s are met. You will also be enrolled onto a Data Technician level 3 apprenticeship.
Key Responsibilities:
Deliver engaging Programme Launch sessions to groups of learners and feedback on Day 1 Learning Submissions, ensuring they meet the required criteria.- Work with and support the team of Digital Learning Consultants, other DLA’s (where appropriate) and Learning Specialists to ensure learners receive feedback on submissions and responses to queries within SLA.
- Be available on Zendesk online chat during working hours and provide prompt responses to learner queries.
- Monitor the Digital Apprenticeships mailbox and respond to any queries relating to your programme area.
- Professionally engage with both employers and learners to update on progress and plan for realistic progression.
- Deal with customer questions and complaints in line with Company policy where appropriate.
About you:
Excellent verbal and written communication skills- Ability to engage and motivate learners remotely
- Self-motivated with a customer centric focus
- Strong planning and organising skills
- Ability to solve problems using experience and knowledge to overcome barriers
- Desire to learn and develop
What we can give you:
Access to innovative delivery methods, and exciting course material
Chance to work with like-minded educational enthusiasts; able to share and learn delivery best practice and industry leading knowledge
Receive specialist coaching and support from your education leaders
Apply now – here’s how! Simply hit the apply button. But if you want to know more or have any questions please email Aidan.Willis@qa.com
#LI-AW1 #LI-remote
Vacancy location
Location
UK, Other, Home Based
General information
Reference
1000005270