FWD spans Hong Kong, Macau, Thailand, Indonesia, the Philippines, Singapore, Vietnam and Japan. In Thailand, established in 2012, FWD Thailand aims to provide customer-led insurance coverage whether it be savings, personal accident, retirement plans, or investment-linked insurance. Along with TMB, our bank partner and with over 900 staffs, we deliver fresh customer experiences and provide quality services to more than 900,000 customers nationwide.
FWD is a fresh insurance company for aspirational people who are looking forward to their lives ahead. We believe that life is all about living your passion and pursuing happiness; it’s our commitment to empower people to live their lives to the fullest everyday.
If you are looking for a company where can fuel your inspiration and cultivate your experience, join us on our exciting journey.
FWD is a fresh insurance company for aspirational people who are looking forward to their lives ahead. We believe that life is all about living your passion and pursuing happiness; it’s our commitment to empower people to live their lives to the fullest everyday.
If you are looking for a company where can fuel your inspiration and cultivate your experience, join us on our exciting journey.
Job Purpose
To serve as primary contact person in providing service requests and all enquiries to walk-in customers, agents and prospects etc. including handling incoming calls and complaint from customers and agents.
Key Responsibilities
- Handle all administrative work departments such as record application information, scan documents, register documents submission etc. Control Temporary receipt’s usage of agents to comply with company guideline.
- Responsible to handle premium payment and coordinate with related departments to deliver service requests within SLA.
- Create financial reports such as Daily Collection Report, Daily Money Report , DCR Report etc.
- Take care all facilities at branch to operate safely and efficiently including maintenance office equipment and furniture.
- Explain facts base on company information and policy with compromise.
- Keeping records of customer interactions, transactions, comments, and complaints, handle customer complaints or difficult situations provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
Qualifications
- Bachelor's Degree in any field
- Positive attitude and able to work under pressure Good personality, proactive and strong in problem solving Excellent service mind, Good command of English is an advantage Computer literacy ,Flexible to work in up-country area.
- Minimum 5 year of experiences in Customer Service related fields
- Broad knowledge and experience in life insurance industry is preferable
