Looking for a (junior) marketeer sustainability for Mortgages NL
ING embraces the ambitious goal of an economy with ‘net-zero’ greenhouse gas emissions in 2050. To reach this the Netherlands needs to speed up the sustainable transition of the Dutch housing market. As bank ING not only plays a role in financing the transition for our 600.000 mortgage customers - we want to inspire them and remove their barriers towards renovating their homes. We are looking for a marketeer (customer journey expert) to take on this exciting challenge!
Do you have affinity with developing and optimizing digital content? Are you full of ideas on how we can motivate ING customers to renovate their houses? Do you know what it takes to truly understand our customers’ needs and create communication that addresses these needs? Do you have an entrepreneurial mindset to take it on & make it happen? Then we are looking for you!
Your team
In our department (tribe) Mortgages NL we work towards becoming the best mobile-led, sustainable mortgage bank of the continent. Mortgages is one of the largest tribes within ING Retail, with 60 agile teams (squads) in Amsterdam, Leeuwarden and abroad. The tribe entails all products and processes associated with getting and having a mortgage at ING. With 600.000+ customers we are one of the biggest mortgage providers in the country.
In the Sustainable Housing squad you work with 4 to 6 other customer journey experts, in an agile way. You work together with other departments such as Communication & Branding, risk parties, mortgage advisors and design teams.
Your tasks
With your squad your starting point is always our customer, the ING advisor and intermediary advisor. You capture their needs and opportunities via customer research & data analysis and translate this into content or tooling, such as e-mails, webpages and digital tooling. You always look for new ways to engage and activate our mortgage customers to become more sustainable. You create the best and differentiating customer experiences according to ING’s customer experience principles: personal, easy and smart. You always look for ways to improve conversion and learn from the data. Everything to maximize impact on our ambitious Net Zero target!
About you
You:
- Have bachelor’s or master’s degree
- Have solid interpersonal and collaborative skills
- Possess strong writing and presentation skills
- Are fluent in English (verbally and written) and in Dutch (verbally and written)
- Have natural curiosity and the ability to be proactive
- Have 2-5 years experience as (digital) marketeer or comparable
- Have a green heart – you get excited about improving Planetary Health!
We offer
We want to make sure that it’s possible for you to strike the right balance between your career and your private life, and reward people with a generous benefits offer and employment conditions:
- 36-hour work week
- Hybrid working location, with office located in Amsterdam
- We offer a gross salary from € 3.434 to €4.906 (monthly; salary scale 9)
- Many opportunities to grow
Convinced?
Does all of the above sound like a match? Let’s get in touch! Please click apply and send us your CV & motivational letter.
Would you prefer further information first or an informal get-to-know? Contact HR recruitment or your potential manager Fleur de Groot directly (fleur.de.groot@ing.com). We look forward to meeting you!
