Customer Service Advisor - FTC [Ireland]

 

Capita Customer Solutions are working in partnership with our highly regarded client to recruit a Customer Service Advisor to join our team on a fixed term basis for 6 months. This role is full time, 37.5 hours per week.

Job title:

Customer Service Advisor - FTC

Job Description:

Capita have an exciting opportunity to join our team as a Customer Service Advisor on a fixed term contract for 6 months.

This is a work from home role.

What’s in it for you?

• A competitive salary of €22,522 per annum
• Fixed Term Contract for 6 months, permanent opportunities after this period
• 37.5 hours per week
• Monday to Friday working
• Pension Scheme, Life Assurance, and plenty more
• 22 days holiday, in addition to bank & public holidays
• Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology and Cycle2Work Scheme
• The opportunity to work with one of Ireland’s leading brands.

What you will do:

As a Customer Service Advisor, you will be supporting a well-known brand, providing a fantastic customer experience on all interactions, leaving a lasting impression. You will be supported with extensive initial training, so that we can help you build the knowledge and skills required to work from home with confidence.

Whilst no two days will be the same, you can expect to:

• Carrying out Outbound pre-arranged calls to respondents ensuring you ask specific questions and take accurate responses on our systems.
• Ensure day-to-day service delivery targets are met, dealing with all queries and requests in a timely, professional and consistent manner
• Accurately record all contact interactions on systems in line with expected process
• Ensure you give a positive image and great first impression to all contacts
• Build sustainable relationships of trust with customers, team members and clients through open and interactive communication

What you will bring:

• Highly methodical with a thorough attention to detail
• A passion for providing outstanding customer service
• Strong communication skills
• Good people skills
• Having excellent organisational skills
• Having the ability to work to customer service SLA’s and KPI’s
• Demonstrating confidence and the ability to communicate clearly and effectively
• Excellent PC (including the Microsoft suite, most notably Excel) and data entry skills
• Bringing a proactive attitude with the ability and ambition to develop role in the future

This is a great opportunity for an experienced customer service individual looking to continue their career within customer service, or for an individual looking for a change in career.

If this role sounds of interest, we would love to hear from you. Click on apply now, and a member of our resourcing team will be in contact with you to discuss your application further.

Location:

Home-Based - Ireland

,

Ireland

Time Type:

Full time

Contract Type:

Fixed Term (Fixed Term)

 

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