Call Center Agent [Egypt]


 

Vacancy for: Student Support Department

Job Description:
  • Handle all incoming calls and respond to caller inquiries.
  • Provide inquirers with accurate and complete information
  • Identify, research, and resolve student's issues using the computer system.
  • Follow up on inquiries that are not solved immediately and contact the inquirer.
  • Communicate with other departments to resolve problems regarding complaints.
  • MS office and internet good user.
  • Route calls to appropriate resources.
  • Other duties as assigned.
Job Requirements:
  • Bachelor or equivalent degree.
  • 0-2 years of experience in a call center environment.
  • English Language is a must.
  • Excellent Arabic speaking skills.
  • Proficient in relevant computer applications
  • Knowledge of customer service practices and principles
  • Excellent data entry and typing skills.
  • German Language is an asset.
  • Superior listening, verbal, and written communication skills.
  • Ability to handle stressful situations appropriately.
  • Effective Communication Skills.
  • Creative Problem Solving.
  • Organizational Ability.
  • Team Player.
  • Flexibility and Friendly.
Applications will be reviewed until the position is filled. For best consideration, submit applications by < 15th of December 2023 >
Post Date: Sunday, November 19, 2023



Apply Now!

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