Job Description
This is a remote position.
About the Client:
Anyone Can Be an Entrepreneur
At Printify, they believe that everyone should have a
risk-free chance to
build a business selling top-quality merchandise.
Job Summary:
Our Client is a
Latvian-American startup based in Riga, a powerful
print on demand drop shipping business that works across the biggest
e-commerce platforms.
They help aspiring entrepreneurs to start their
print on demand business by connecting them to a network of globally recognized print providers. Basically, the
merchants can create and sell unique products with their designs without having to deal with end-to-end fulfillment.
We are looking for a responsible and hard-working new team member to join our journey to take over the POD industry. You would work in an
international environmen
t with cool teammates and a casual atmosphere. If you have excellent English communication skills, you are a natural born problem solver, and consider yourself a people person - this could be the place for you!
Responsibilities:
- Communicating with customers through live chats and emails;
- Helping merchants set up their online stores and create their first products, as well as providing them with all the necessary information regarding the platform and POD;
- Assisting merchants with order-related and account-related issues;
- Building and maintaining efficient communication with existing and new customers and Print Partners
Requirements
- You have excellent written and verbal English;
- You are willing and able to learn a lot and quickly;
- You are open-minded and ready to work in a team and on your own;
- You are a fast typer and are good with computers;
- You have previous customer support experience
- Must have Fiber Optic internet with at least 25 Mbps bandwidth
- Must have a backup desktop or laptop with the latest OS
- Must be able to work on a shifting schedule
Benefits
WHAT WE OFFER:
✔ Great Place to Work-Certified Company
✔ Premium HMO
✔ Holistic employee experience
✔ Work-from-home and hybrid work setup
✔ Rewards and incentives
✔ Monthly engagement activities
✔ Career advancement opportunities
✔ Paid referral program
Work Experience
1-3 years
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