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Illion TenderLink is recognised as the market leading provider of tender notification services and online tendering technology throughout Australasia.
This Admin and Sales Support role will be responsible for supporting the Business Development Team with their daily operational tasks and supporting our customers in their in-life journey with us.
Performing a vital role within the BDM team, to ensure that our customer requirements are captured fully and accurately. Whilst providing a high level of customer service which guarantees client satisfaction and subscription renewal and generating revenue from selling in the wider illion product suite.
You'll work in close coordination with our internal stakeholders such as Client Service Representatives, Customer Support Representatives, Product Sales Specialists, Product Owners, Marketing & Finance, in order to provide the optimal customer experience for illion TenderLink clients, thereby achieving exceptionally high levels of customer satisfaction and adoption of illion products and services.
How you’ll add value
- Monitoring all incoming email communications sent to the shared BDM inbox and actioning or forwarding onto the relevant team member
- Onboarding all new business online sales via phone and zoom
- Assist clients with product training and user reports
- Analyse and review monthly usage data, supplying our BDM team with the important weekly information they need to perform
- Assist management with sales performance and productivity reports and data
- Produce cancellation reports for the BDM / CSE team to engage
- Refer relevant illion products for clients to the BDM team.
- Assist the Manager with segmentation reports for BDM’s to engage with clients
- Assist with analysis and data for Marketing campaigns
- Provide weekly updates on Credit Control processes, working alongside finance to ensure our clients are meeting their payment term obligations
The experience and qualifications you’ll need to be successful
- Proven success in within an office administration role
- Demonstrated ability in providing excellent customer service via a variety of communication methods which include, phone, email and Zoom
- Proficiency with office applications, CRM software and MS Office (MS Excel in particular) and aptitude for learning new software and systems
- Understanding of sales performance metrics
- Ability to analyse customer data and sales activity
Key skills and attributes that will set you up for success
- Goal-oriented and ability to communicate effectively and interact with professionals in small, medium and larger organisations
- Excellent organisational and multitasking skills
- A team player with high level of dedication
- Demonstrated ability to meet deadlines and to respond productively to changing requirements characterised by peak periods and a variety of tasks where attention has to be divided and immediate decisions are required
- Highly self-motivated with an approachable and enthusiastic outlook to work
Additional Information
Culture
There has never been a better time to join illion. Our business is transforming and we are transforming the way we work, with a strong focus on the value of our people and our customers.
Our business leaders are modernising our culture and empowering our people to reach their full potential in their own ways. There is a bright future ahead for illion and we are seeking innovative and passionate individuals to be a part of it!
Any unicorns out there? Get in touch! We care about WHO you are just as much as WHAT you can do!
Some of our perks
- Flexibility and Remote Working Options
- Gifted Leave, Purchased Leave, Public Holiday Swap and Paid Volunteer Leave
- Paid Parental Leave
- Novated Leasing and Corporate Discounts (ie. Health Insurance)
- Education Assistance and dedicated time for professional development as part of your role
- Free Employee Assistance Programme, Free Flu Shots and Subsidised Gym Memberships.
illion’s values
Wonder what if
We wonder on many levels. About ideas. And about how others see them. We listen with curiosity. Obsess the numbers. And embrace new ways to make data, make a difference
We’re good eggs
Everything we do is built on integrity. We hold ourselves to high standards. And higher principles. We act with good intentions. Taking every opportunity to be that little bit better.
Human. Kind
People are the hart of our products, processes and culture. Our relationships are a gift. We’re inclusive. Measuring the impact of our actions on other’s first. Kindness and humanity prevail.
We all add up
We work wonders when we work together. Our diverse perspectives and backgrounds make us greater than the sum of our parts. We’re one team, where every single one of us counts.
How to Apply
To apply, please click “Apply Now” button and we will be in touch shortly.
Due to the sensitive data that illion works with, employment at illion is subject to employees having full working rights for Australia and/or New Zealand and successful completion of a Criminal Record Check.
Here at illion, we value diversity and inclusion and believe that we are able to grow and learn better together with a diverse team of employees. By joining illion you'll be part of an inclusive culture that celebrates a diversity of cultures, skill sets, educations and opinions. People from all culturally diverse backgrounds including Aboriginal & Torres Strait Islander Peoples are encouraged to apply.
