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We want to make our guests’ experiences truly memorable from the very first moment they set foot in one of our hotels. To set the right tone, we’re looking for a Bell Service Agent capable of leaving no stone unturned in pursuit of complete guest satisfaction.
A little taste of your day-to-day:
Every day is different, but you’ll mostly be:
- Receive guests in a professional and friendly manner, exceeding guest expectation from arrival through to departure
- Maintain effective communication with all related departments to ensure smooth service delivery
- Maintain an up to date knowledge of the hotel and local services
- Maintain awareness of guest profile through Opera guest profile system
- Ensure that the guest luggage is carried from arrival point to room and from room to departure point on check out
- Handle all messages, mail and packages for guests and employees, ensuring they are delivered at the appropriate time in a professional manner
- Deliver guest messages and other deliveries immediately without delay in a professional manner
- Ensure concierge desk and store room is clean tidy and well organized.
What We need from you:
- Communication and customer service skills
- A High School diploma / qualification. College and university degree would be a bonus
- At least two years' experience in an upscale hotel / equivalent environment as a Concierge or related discipline
- Good English and local language are essential, any additional languages would be great
What you can expect from us:
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing
framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
So, join us and you’ll become part of our ever-growing global family.
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