Job Scope
Oversee the entire Quality Assurance and Training department (people development) and all the activities pertaining to these activities.
Job Duties and Responsibilities
Design, implement and monitor the Quality Assurance formats and standards. (Data Quality / Coaching)
Design, approve, and evaluate all training programs, and training materials. (IDP / Technical Training / etc.)
Meet all KPIs and performance parameters.
Ability to observe, analyze and give constructive feedback.
Basic knowledge of six sigma and quality tools.
Conduct and analyze TNA (Training Needs Analysis) for Quality Assurance team and provide quarterly/annual training plan to develop QA skills.
Determine and identify individuals training needs.
Provide feedback to section managers on training/coaching requirement for their employees
Provide external training budget estimate for management approval and to be incorporated in company’s annual budget.
Coordinate with the operations team to ensure all required KPIs are met.
Build and develop strong inter-personal relationships with the team, to cohesively bond them together with the company and integrate them with the vision and core values.
To embody the spirit of excellence through team building, leadership and sound people management skills.
To identify areas of development and under performance and take corrective actions.
Digitization, CI and Transformation Leader.
bFO sales force delegated admin.
Prepare and analyze internal and external quality reports.
Qualifications:
Bachelor's degree in any related field, Preferably Engineering.
Basic Knowledge on Customer Relation Management, Quality assurance and control, Lean/Six Sigma
TTT (Train The Trainer) is a plus.
Minimum Experience : 5+ Years of Experience in a similar role and experience in audit and/or quality management.
Skills:
Outspoken team player
Excellent influencing skills
Ability to multi-task
Ability to deal effectively and patiently with others
Customer oriented
Problem analysis and solving skills
Detail oriented
Strong knowledge of customer care processes and techniques
Coaching and mentoring
Lean / Six Sigma
Leadership skills
Excellent knowledge of MS Office.
Primary Location: EG-Cairo-Cairo
