Deal Account Mgmt. Intern (End Of Term Processing) [Romania]

 

The HP Way is led by our shared values. We solve tough challenges by bringing out the best in each other, working in ways that are good for us and for the world.
… And we have fun doing it!

Heroes Academy @HP is an amazing learning experience, designed to create life-long opportunities that shape your future just the way you want it. Start here, grow here!
We’ve planned a 6-month (July – December) fulfilling learning path that will grant you access to business know-how, relationship management and all sorts of engaging activities that make up the HP Way.
Each month is designed to provide a unique learning experience during which you will become familiarized with the activities, culture and organization.

The Heroes Academy @HP Internship Program means:

• Paid Internship (part time 6h/day)

• Engaging Onboarding adventure

• Exciting learning and development path

• Buddy program experience

• Great networking opportunities

• Stimulating global culture

What will your day consist of?

• The intern in the End of Term (EOT) team will be supporting senior EOT specialists in processing MPS (Managed Print Services) contract termination procedures. A MPS contract is an agreement between HP and its customers & partners under which HP is offering an end to end corporate print environment solution, which may include hardware, applications, support & maintenance services.

• EOT agents are being engaged as soon MPS contracts approach their end. It might be the contract reaches its natural end or a decision is made for earlier termination or extending the contract. Each scenario requires specific procedural steps and the EOT agent is supporting the proper procedure completion. The EOT agent plays a key role as MPS contracts are complex in their nature and engage multiple internal and external teams.

The internal functions the EOT team works intensely are:

• Account (Client Mgrs, Service Delivery Mgrs) – CMs have the responsibility to indicate to the EOT agent that contract expires and respective actions need to follow. In this relationship the EOT agent steps in as mediator and on behalf of the SDM/CM with all other internal & external teams until successful EOT event completion. Additionally, as requestor the SDM provides certain documents and EOT agent’s obligation is to validate that those meet agreed criteria.

• Contract administrator is the role to which the EOT agent requests the generation & provision of specific input like pricing files, contractual templates and once received, the EOT agent uses and/or forwards those documents as part of EOT event processing.

• Back Office teams – with those teams the EOT agent is in the role of requestor seeking the update of different systems & documents owned by those teams, but essential for the successful closing of MPS contract

• Compliance/audit teams – those team guide or provide approval to the EOT agent, in case the circumstances of the EOT event require it

• Financial teams – the EOT agent may engage with financial specialists to obtain specific information occasionally

The external partners the EOT team engages are:

• Lease companies, as hardware equipment offered under MPS contracts is often leased. In that regard the EOT agents work with lease companies to manage the lifecycle of leased contracts/equipment by obtaining quotes (prices, terms) to arrange documentation and events linked to collection and return of devices no longer under contract.

• Carriers, forwarder, partners – in rare occasions, EOT agents might be involved to support discussions with partners in regards of return of devices as part of EOT event.

Your Profile:

• Enrolled in University or graduating after January 2023

• Independent with a positive attitude, strong willingness to discover and learn

• Ability to follow and coordinate multiple information flows

• Strong written and verbal communication skills

• Fluency in English is a must as the team operates in international environment (EMEA focused)

• Knowledge of MS Office

And moreover, keeping things fun!

Your additional benefits package:

• Flexible working schedule

• Wellness programs, Medical services for you and family, Dental Plan, Fitness Programs, Kindergarten, Transportation, Vacation Vouchers

• Vendors discount program (restaurants, cinema, clothing, and other)

About HP

You’re out to reimagine and reinvent what’s possible—in your career as well as the world around you.

So are we. We love taking on tough challenges, disrupting the status quo, and creating what’s next. We’re in search of talented people who are inspired by big challenges, driven to learn and grow, and dedicated to making a meaningful difference.

HP is a technology company that operates in more than 170 countries around the world united in creating technology that makes life better for everyone, everywhere.

Our history: HP’s commitment to diversity, equity and inclusion – it's just who we are.

From the boardroom to factory floor, we create a culture where everyone is respected and where people can be themselves, while being a part of something bigger than themselves. We celebrate the notion that you can belong at HP and bring your authentic self to work each and every day. When you do that, you’re more innovative and that helps grow our bottom line. Come to HP and thrive!

 

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