Forno Appliances is looking for a Full Time Technical Support Agent:
Lower the Cost of Living with Forno Appliances!
When the Forno line of products was created, we had only one goal in mind: To provide the best state of the art kitchen appliances to consumers just like you and me at a fraction of current retail prices. We are proud to present a new era of appliances that will revolutionize your kitchen.
https://fornoappliances.com
Join a fast paced, dynamic and supportive team!
Responsibilities
- Conduct diagnosis evaluate customer requests
- Monitor our Support and Parts channel to provide knowledgeable, personable and timely responses to customers.
- Coordinate with internal teams to ensure Part shipments, replacement orders and service calls are being followed through
- Evaluate customer warranties
- Dispatch service calls
- Accurate data entry for reporting on day-to-day customer solutions/parts shipped/dispatch service calls booked
- Providing outstanding customer service
Qualifications:
- Comfortable communicating with customers via phone, chat and email
- Experience in appliance repairs / installs / maintenance preferred
- Ability to multi-task, organize and prioritize work
- Follow-up on pending tasks
- Excelled verbal, written and interpersonal skills (English a must)
- Basic Excel knowledge an asset
- We provide full training, but prior experience in customer service is preferred
Job Type: Full-time
Salary: $42,000.00-$45,000.00 per year
Schedule:
- Monday to Friday
Education:
- Secondary School (preferred)
Experience:
- Customer service: 1 year (preferred)
Work Location: One location
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