MCM is a luxury lifestyle goods and fashion house founded in 1976 with an attitude defined by the cultural Zeitgeist and its German heritage with a focus on functional innovation, including the use of cutting-edge techniques. Today, through its association with music, art, travel and technology, MCM embodies the bold, rebellious and aspirational. Always with an eye on the disruptive, the driving force behind MCM centers on revolutionizing classic design with futuristic materials. Appealing to the 21st Century Global Nomad generation - dreamers, creatives and digital natives - MCM’s millennial and Gen Z audience is genderless, ageless, empowered and unconstrained by rules and boundaries.
MCM is currently distributed online and in 650 stores worldwide including Munich, Berlin, Zurich, London, Paris, New York, Hong Kong, Shanghai, Beijing, Seoul, Tokyo, Middle East and more.
Working with us:
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With a highly collaborative workforce working from offices and stores around the world, MCM established a multinational/multicultural organization. To uphold the culture & value of MCM, we intend to fulfil our corporate social responsibility by implementing the following values and to comply with high degree of legitimacy and ethical standards.Our employees make the best efforts to become high-performing individuals who reflect the diversity of the communities in which we work and live. MCM’s commitment to diversity and inclusion includes recruiting and retaining employees from diverse backgrounds and experiences, creating awareness of diversity issues and benefits, and fostering a supportive environment where inclusivity is expected and prioritized. We have zero tolerance in any form of harassment, insultation, ostracization or groundless defamation of any other person.
Position Overview:
In this position you are part of a well-rehearsed and motivated team that is ready to go the extra miles with you!
Key Responsibilities:
- Work with the Store Manager to drive and maximize sales performance to consistently achieve the overall sales budget objectives, while ensuring operational integrity and monitoring monthly profitably;
- Train and communicate current collection knowledge to all associates to ensure the team is fully educated on brand pillars and season strategy by partnering with the appropriate internal departments for product support;
- Lead the team on executing superior customer service and after sales experience to increase and retain customer loyalty;
- Partner with the Store Manager to recap monthly store performance in end-of-month format and reporting current business trends to cover every aspect of the business, including competitor performance;
- Process incoming and outbound merchandise requests and shipment daily;
- Support the Store Manager with monthly coaching/counseling sessions with associates to review performance and provide timely feedback;
- Manage the allocation of staff resources and schedule to effectively drive sales and maintain a high standard of customer service.
- Ideally at least 2-3 years experiences within the luxury sector;
- Leadership experience;
- High degree of ethics, professionalism, integrity and ability to inspire trust and influence a team;
- Ability to manage multiple tasks in a fast paced environment;
- Strong customer service skills;
- Organized, flexible, supportive and reliable;
- Excellent communication and selling skills;
- Strong team player with capacity to work autonomously;
- Positive attitude, hands-on mentality and self-motivated;
- Fluent in German and English is a must, any other additional language would be an asset.
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