Do you want to play a central role in securing the most effective and efficient training-setup, as well as supporting the business with relevant competence development and training content development? Are you motivated by solving problems, seeing opportunities and driving change? Then you could be Training Partner we are looking for.
The position
In the position as Training Partner, you work closely with many stakeholders and target groups to support optimal training and increasing performance. You will be the anchor for standardising, simplifying and optimising of our training set-up and enable a robust and efficient onboarding in a period of rapid expansion. You will contribute with analysis, design and development of simple and effective training solutions to cover training needs and solve business problems.
You support management in ensuring effective, efficient and compliant training within the customer complaint and recall processes. You apply a fact-based, and data driven approach, and secure an up-to-date, simple and manageable setup of training and modules. You insist that learning solutions should always be kept simple, manageable, and engaging for end-users.
You enjoy coaching other trainers, so they will be qualified to consistently deliver training according to the current standards within learning. You will support your stakeholders with choosing the right training methods and activities and develop effective and efficient training. In addition, you actively seek opportunities to enhance learning and human performance by supporting effective training content development as well as application of relevant technology, digital tools and job aids.
You will join a network of training professionals in Novo Nordisk Quality and across the company where you will get sparring, share knowledge about best practices and receive guidance and support to implement, anchor and maintain these practices in Customer Complaints Center and potentially across Operations & Staffs Quality. In this network you will grow together while solving problems and driving desirable impact and business value.
Qualifications
You have a relevant academic background within learning science, psychology or equivalent, or have a minimum of 3 years’ experience within training development and implementation in a large organisation. It would be an advantage if you have experience from working in a regulated environment, e.g. within the pharmaceutical, food or aviation industry.
You possess strong communication skills including the ability to build relationships and ensure trust and commitment from both internal and external stakeholders. You have an investigative and analytical approach to problems, and you strive to see them firsthand so you get a clear understanding of how competence development can contribute to the solution.
Your personal drive, focus on improvement opportunities and the ability to execute projects independently and proactively, secures that value is added where it matters and within deadlines.
Experience with lean and/or behavioural design is an advantage.
Customer Complaints Center
In Customer Complaints Center, we are the voice of our patients by ensuring agile and compliant investigation, escalation and surveillance of customer complaints, as well as prompt and effective handling of potential and actual recalls. We are around 100 employees, based in Bagsvaerd, DK, and Bangalore, India and organized in 6 departments. You will be reporting to the Director for Customer Complaint Operations – the area responsible for the operational case handling of customer complaints.
Customer Complaints Center is part of Operations & Staffs Quality in the NN Quality organization.
Contact
For further information about the position, please contact Eva Langetoft at +45 30752202.
Deadline
Please apply before 4th of June. We will be taking in relevant applicants for interviews on an ongoing basis.
We commit to an inclusive recruitment process and equality of opportunity for all our job applicants.
At Novo Nordisk we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds and cultures. We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve and communities we operate in. Together, we’re life changing.
