About your (new) job
Tours & Tickets: The one-stop ticket shop of Amsterdam and for thousands of tourists per year the starting point for an unforgettable experience. A visit to Amsterdam starts at ... Tours & Tickets. From bus to boat and from Keukenhof to Volendam; Tours & Tickets always provides an unforgettable experience.
Our enthusiastic team makes sure that our guests will always have a beyond expectations experience and that no one misses the boat (or the bus) to the highlights of Amsterdam, the Netherlands and Belgium. To ensure success and coordinate the information supply between all the departments, customers, and partners, we are looking for an assistant to the excursion department at the office in the center of Amsterdam.
The primary focus of the operational assistant is to analyze, adjust and control the capacity of the excursion. Furthermore, they function as the first point of contact for the customers, colleagues, partners, hotels and shops with questions, and offer solutions to any upcoming problems. The operational assistant will take a leading role in the check-in process, coordinating between the store employees, stewards, guides and management. Hence, it is very important to be able to work under pressure, multitask and have experience in or feeling for administration and customer service.
Responsibilities
· Monitoring the operational day-to-day
· Assisting in the check-in process
· Assisting and stimulating the sales process, specifically with a focus on the excursions
· Monitoring, registering and steering capacities excursions, fixing issues whenever and however presented to you.
· Answering calls and providing first line service to customers, partners and colleagues
· Answer E-mails and directing issues to the right point of contact
· Maintaining daily contact with the excursion partners
Job requirements
· MBO working- and thinking level.
· Fluent in English and Dutch language; Third language preferred
· Basic understanding of written Dutch
· Flexibility in working weekends and holidays
· Stress resistance, accuracy, multi-tasking and being proactive are words you would use to describe your abilities
What we offer
· A diverse and challenging opportunity in the center of Amsterdam
· A salary fitting the CAO ‘Reiswerk’
· 75% allowance on Sundays and 50% on holidays
Soort dienstverband: Fulltime, Parttime
Rooster:
- Flexibel werkrooster
- ma-vr
- Weekendbeschikbaarheid
Secundaire arbeidsvoorwaarden:
- Pensioen
- Reiskostenvergoeding
Soorten aanvullende vergoedingen:
- Vakantiegeld
Opleiding:
- Bachelor (Gewenst)
Werklocatie: Fysiek
