** This role is at Deloitte (not for Hatch)
Hatch is supporting Deloitte to find a great Customer and Technical Service Operations to join their Customer Support team. Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like Deloitte.
Applying here is the first step in the hiring process for this role.
About the role at Deloitte
We focus on our client’s most complex cyber security capability challenges and work closely with the Deloitte international network and technology alliances to bring best of breed that meet the needs of the fast-changing strategic threat and risk environment. We are an inclusive and diverse team of technical and professional backgrounds, working together in a collaborative client project team.
Seniority
Junior - A role for someone with some basic skills, good motivation and ability to learn. Typically 1-2 years of experience is required.
Responsibilities
- Relationship Building and Management - Develop, maintain, and prioritize relationships with key stakeholders to achieve specific goals
- Customer Query Handling - Serve as the subject matter expert for the product/service, address customer questions and facilitate requests that need to be actioned by internal teams
- Account Retention and Expansion - Proactively identify opportunities for expansion and limit risk of churn by collaborating with clients to deliver on actions
Strengths
- Service orientation - Actively seeks and develops strategies to help key stakeholders
- Collaboration - Works with others by being open, clear in communication and listening to achieve goals
- Prioritization - Compares and ranks the relative importance &/or urgency of different tasks to identify the best order of actions
Hatch exists to level the playing field for people as they discover a career that's right for them. We model this in our hiring process for our partners like Deloitte.
Applying here is the first step in the hiring process for this role.
Note: This role is with Deloitte, you will not be applying for a role at Hatch
We do not discriminate on the basis of gender identity, sexual orientation, cultural identity, disability, age, or any other non-merit factors. To put it simply, Hatch is for everyone.
Job Type: Full-time
Salary: $60,000.00 – $120,000.00 per year
Work Location: One location
