- Delivery of best-in-class Client Service to strategic Corporate, Financial and Non-Bank Financial clients (Tier 1-4
- To support customer queries on all cash management products, focusing on technical inquiries around GPS core product offering.
- To differentiate HSBC from our competitors by providing excellent personalized service to these customers to win and retain their business
- To comprehensively understand the client’s business, their day-to-today banking activities and operational needs
- Achieve revenue growth through - client retention, sales leads & proactive management of service performance
- Coordinate with product partners to offer solutions based on the client’s needs, feedback and nature of their business.
- Ensure apply key operational risk principles to mitigate risk and protect HSBC from losses
Requirements
- At least 3 years’ experience in areas involving direct contact with customers (Banking or non-Banking) with a demonstrated ability to project positively to clients
- Ability to build effective relationships delivering tangible results
- Good level of business acumen and commercial awareness, including economic, cultural, procedural, and regulatory issues
- Strong analytical, problem solving & technical skills
- Ability to interact with business customers at all levels of seniority
- Preferable knowledge, experience and understanding of;
- Core cash management products/services (Accounts Payable, Accounts Receivable, Liquidity, Channels)
- Front & Back-end banking platforms (HUB, Staff view, HSBCnet, Connect, SWIFT)
- Anti-Money Laundering, KYC, Client Screening & Financial Crime Awareness
- Excellent command of English and Thai is mandatory
