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Company Description
Being a Pullman Heartist means embodying and conveying the brand mindset through the values of commitment, adaptability and creativity.
What is in it for you:
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21.
Job Description
To have a full working knowledge of Qatar's hygiene and occupational health & safety regulations, according to Qatar Municipality standards.- To possess the HACCP certification and to comply and follow at all times the HACCP processes put into place.
- To ensure that breakages are administrated in order to provide constant feedback to the operation as a tool to reduce breakages and losses.
- To strictly adhere to the established operating expenses and control all costs.
- To ensure effective payroll control through a flexible workforce and maintain close cooperation with other Food & Beverage outlets.
- To ensure that the Stewarding Department is managed, providing a courteous, professional, efficient and flexible service at all times.
- To assist and coach in the operation and be visible during peak times or major events, having a hands-on approach.
- To implement flexible scheduling based on business patterns.
- To have full working knowledge and capability to supervise, correct and demonstrate all duties and tasks in the assigned place of work.
- To assign responsibilities to subordinates, implementing multi-tasking principles and checking their performance periodically.
- To establish and strictly control inventories and to the par stocks in the operation for all operating equipment, Food & Beverage, and FF&E items and to ensure that the outlet is adequately equipped.
- Conduct monthly inventory checks on all operating equipment and supplies.
- To carry out bi-yearly, yearly inventory of operating equipment as well as conducting monthly par stock checks.
- To organise in a proper way all equipment storage with full codification for all labelled items
- To control the requisitions, storage and careful use of all operating equipment and supplies.
- Conduct daily pre-shift briefings to employees on preparation, service and hotel events.
- To liaise with the Kitchen and Food & Beverage Department on daily operations and quality control.
- To ensure that each outlet is supplied with clean and dry operating equipment in conjunction with the Hygiene Officer.
- To ensure that the food production areas are supplied with clean and dry kitchen utensils in conjunction with the Hygiene Officer.
- To ensure documented weekly walkthroughs with Executive Chef, Hygiene Officer and Food and Beverage Director.
- To ensure that the back of the House areas are kept clean and organised.
- To thoroughly understand and know all Food & Beverage equipment needs and network with other hotels to borrow equipment as and when needed.
- To handle supplier enquiries in a courteous and efficient manner.
- To be demanding and critical when it comes to service and hygiene standards in conjunction with the hygiene officer
- To handle guest and employee inquiries courteously and efficiently, report guest complaints or problems to superiors if no immediate solution can be found, and ensure follow-up with guests.
- To ensure that the Stewarding team complements the Outlet team in projecting a warm, professional, welcoming image.
- To ensure that all Departmental Operations Manuals are prepared and updated annually.
Qualifications
- Same leadership role experience for 3-4 years in 5-star hotels.
- Ability to focus attention on guest needs, remaining calm and courteous at all times.
- Highly responsible & reliable
- Excellent English and Arabic communication skills, both written and verbal required.
- Strong interpersonal and problem-solving abilities.
Additional Information
Team management and cross-departmental responsibilities
Enthusiastic, courteous & helpful to colleagues & customers; good understanding of the job; adaptability & integrity; responsible with the willingness to overtake ownership; eager to learn & progress; and team player.
To comply with hotel and department policies and procedures at all times & Carry out any other duties as assigned by the Management of the Hotel and department.
Management and administration
- To participate in any Training/Development schemes as recommended by Chief Steward.
- To display a pleasant manner and positive attitude at all times and to promote a good company image to guests and colleagues.
- To demonstrate pride in the workplace and personal appearance when representing the Hotel, thus identifying a high level of commitment.
Production
- Performs all duties and responsibilities in a timely and efficient manner by establishing company policies and procedures to achieve the overall objectives of this position.
- To understand and strictly adhere to the Rules & Regulations established in the Employee's Handbook and the Hotel’s Fire, Hygiene, Health & Safety policy.
- To ensure that all potential and actual naturals are reported and rectified immediately.
- To understand and strictly adhere to the Hotel’s Employee rules & regulations.
- To report for duty punctually, always wearing the correct uniform and name tag.
Hygiene / Personal safety / Environment
- To understand and strictly adhere to the Rules & Regulations established in the Employees Handbook, rules & regulations, and the Hotel’s Fire, Hygiene and Health & Safety policy.
- Comply with hotel and department policies and procedures at all times & Carry out any other duties as assigned by the Management of the Hotel and department.
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