Operational Excellence Manager O2C (Europe)
Hybrid model of working - minimum 3 days per week from office
Do you have a deep understanding of the order to cash (“O2C”) process gained in a corporate environment? Are you keen to continue your personal and professional growth by being part of a high performing team driving a multi-year program of change in a growing global company?
Business Area:
The role based in Warsaw Poland, is part of the global O2C team which sits within the Global Finance Services (“GFS”) & Group Controllers function. The O2C team has two key elements, the design and ownership of global O2C processes and the operational service delivery responsibility.
The O2C team has representation in Cambridge (UK), Warsaw (Poland), Kuala Lumpur (Malaysia) and San Jose (Costa Rica). We are supported by Genpact operating from Delhi (India), Cluj (Romania), Lublin (Poland), Guatemala City (Guatemala) and Uberlandia (Brazil).
Typical accountabilities:
- Use data, analytics, knowledge and expertise to identify continuous improvement opportunities.
- Work to deliver robust sustainable and scalable solutions, fix and drive change; maximise technical efficiency and improve effectiveness on ways of working the ‘end to end’.
- Interact and work closely with fellow O2C team members, provide enhancements to overcome operational challenges to positively influence business outcomes and customer experience.
- Work collaboratively across organisational and geographical boundaries to ensure service levels are maintained or improved.
Essential requirements:
- Deep and broad knowledge of O2C in a corporate environment utilising SAP.
- Inquisitive, energetic, proactive and self-motivated with the capability to build strong internal and external relationships with stakeholders. Confident to challenge the status quo.
- A hands on practical and analytical person with a track record of driving continuous improvement.
- Professional curiosity with a proven ability to investigate issues to ascertain true root cause, identify solutions then deploy successfully either independently or as part of a team.
- Strong communication skills both orally and written. Fluent in English.
Desirable Skills:
- Ideally with a relevant qualification e.g. Lean Six Sigma.
- Ability to succeed within a matrix organisation, think globally, act regionally.
