Τοποθεσία Αθήνα 2 μέρες πριν Ημ. ανάρτησης 2 μέρες πριν Entry/Αρχάριος Επίπεδο εμπειρίας Entry/Αρχάριος Πλήρης απασχόληση Τύπος απασχόλησης Πλήρης απασχόληση Μηχανικοί Κατηγορία θέσης Μηχανικοί
At Nova , we believe in a world of connection, interaction and sharing!
Our passion is that people enrich their lives with all that communications technology makes possible.
We want our Customers to focus only on expressing themselves, while we take care of the technology that enables them.
So, if you want to take part in changing how people experience their lives, Nova is the right place to be.
We see each new colleague as a unique team member and a major investment for our company’s future, and now we are looking for a talented and highly-motivated "NMC Operator" to join our NMC team.
The main responsibilities of our new team member is to conduct 24hrs Fault Management , Alarm Surveillance, Performance monitoring and troubleshooting for the smooth operation of Nova Network and Services in order to meet the Company's Quality Objectives.
Main Tasks:
Undertake the activities for the correct operation, fault management and relevant actions foreseen by the procedures to solve the problems of the entire network during the 24-hrs supervision.
Receive, analyze and resolve/escalate any raised problem concerning customer complains or other kind of network failure or outage.
Co-operate with NMC Supervisor for the correct and effective implementation of the relevant procedures.
Act as the primary interface of the Network Management Centre for intra-departmental and external communications.
Execute planned tasks as required by NMC management.
Make use of the Corrective Trouble Ticketing System, in order to inform involved parties on Network Faults.
Escalate Faults among NOVA technical Departments and external providers/vendors and follow up the progress for the timely fault resolution.
Receive, analyze and resolve or escalate trouble tickets from Performance monitoring platforms.
Inform Customer Service of problems in the network leading to service outages.
Assist in any other projects/tasks, as requested by the superior.
Basic Requirements:
Bachelor's degree in Computer Science, Information Technology, or a related field
2+ years of experience in network operations or support
Strong knowledge of network protocols, including TCP/IP, BGP, OSPF, and DNS
Experience with network security technologies, including firewalls, VPNs, and intrusion detection/prevention systems
Skilled in Linux/Unix administration and shell scripting
Strong troubleshooting and problem-solving skills
Excellent written and verbal communication skills
Ability to work in a fast-paced, high-pressure environment
Ability to work on rotation 24x7 support shifts
What is in it for you:
Competitive Salary
Private Health & Medical Insurance
Access to learning resources and trainings.
Special employee offers and discounts.
