Join our Workforce Planning Team and provide exceptional client service as we deliver world-class care to our growing client base across Ireland. As a scheduler, you will optimize the availability of our HR and H&S Consultants, ensuring efficient appointment bookings and exceeding client expectations. This role requires strong enthusiasm, drive, and a solid administrative background.
Main Duties:
- Schedule appointments for HR and H&S Consultants, maximizing their availability.
- Monitor and manage Consultants' diaries, adhering to protocols and prioritizing backfilling of cancelled appointments.
- Proactively communicate with clients, ensuring service provision and offering review appointments.
- Manage client job lists effectively.
- Familiarize yourself with client databases and systems to provide comprehensive support.
- Handle your workload based on the job list.
- Communicate with clients via written correspondence, telephone, and video calls.
- Identify and contact clients to promote our products and services, encouraging implementation and usage.
- Conduct onboarding appointments with new clients, confirming agreement details, software registration, and scheduling consultations with relevant service areas for a smooth onboarding process.
- Adhere to all onboarding processes and procedures.
Qualifications:
- Strong customer service skills, emphasizing rapport building and relationship management.
- Excellent verbal and written communication skills, explaining processes clearly and professionally.
- Solid administration skills with attention to detail and accurate written correspondence.
- Effective prioritization, attention to detail, and impeccable time management.
- Demonstrated ability to multitask within tight timeframes while maintaining excellent customer service.
Job Types: Full-time, Permanent
Salary: €27,000.00-€28,000.00 per year
Benefits:
- Company events
- Company pension
- Food allowance
- On-site parking
- Private medical insurance
- Profit sharing
- Sick pay
Schedule:
- Monday to Friday
- No weekends
Supplemental pay types:
- Yearly bonus
Ability to commute/relocate:
- Dublin City Centre, CO. Dublin: reliably commute or plan to relocate before starting work (required)
Experience:
- Office or administration (preferred)
Work Location: In person
