Brief Description of Sunnova
Sunnova (NYSE: NOVA) is revolutionizing the energy industry as a leading Energy as a Service (EaaS) provider of solar, battery storage, EV charging, and other energy solutions with customers spanning the U.S. and its territories. Founded in 2012, our goal is to provide homeowners, businesses, and communities with a better energy service at a better price – making clean, renewable energy more accessible, reliable, and affordable.
At Sunnova, we believe that our success comes from the diversity and creativity of our people. Our team is made up of forward-thinkers who are passionate about changing the energy industry for the better, and we're looking for like-minded individuals to join us. We encourage our people to push beyond traditional limits and explore new horizons – because only then can we truly transform the world for the better.
If you're excited about being a part of the fastest-growing segment of the energy industry, we want you on our team!
The Head of Operations & Maintenance Position
Sunnova Energy is searching for a Head of Operations & Maintenance. Our ambitious team is building a service organization in order to provider clean, affordable and reliable energy to consumers. As Head of Operations & Maintenance, you’ll play an essential role in the expansion of the company in Europe.
The Head of Operations & Maintenance is responsible for the performance and maintenance operations of solar, storage, heat pumps, ev chargers, and other renewable energy equipment in the company’s fleet. The Head of Operations & Maintenance manages the back-office operations that provides support to Sunnova’s internal technicians, third-party service providers, installation partners and customers, and an internal team of service technicians in performance of asset management activities. The leader is responsible for a regional footprint for the field maintenance function and is accountable for completion of all field service work orders according to established SLAs, goals, and metrics. Additionally, the Head of Operations & Maintenance is responsible for costs, revenues, quality, inventory, and safe operations. The position will provide direct guidance and oversee the day-to-day operations of field service including the internal maintenance team.
Head of Operations & Maintenance Responsibilities
- Establishes systems, policies and procedures for asset management including failure detection, performance optimization and all maintenance services
- Develops forecasts, metrics and KPIs, monitors and trends results, and takes actions to correct; improves execution and future performance
- Provides direct, hands-on leadership, oversight, and execution of maintenance service activities across the region
- Identifies and implements service deflection strategies to continually lower service costs, while improving fleet performance
- Oversees the physical health of all company assets and maintains optimal performance
- Oversees the operations of Operations Command Center to ensure service requests are researched, vetted, dispatched, processed, and closed timely.
- Defines processes and procedures for implementation of all service procedures including detection, remote troubleshooting, work order management and truck rolls to customer sites
- Oversees the management and execution of all customer warranty and insurance claims
- Develops, manages, and maintains maintenance relationships with our external service vendors
- Ensures effective and compliant operations in accordance with EU-OSHA regulations, environmental regulations, and local requirements; acquires and maintains permits and certifications as necessary
- Coordinates materials, inventory, fleet vehicles, technicians, and maintenance requirements; achieves service-level targets for system repairs and installs
- Measures maintenance service activities and prepares reports including analytics and insights into actual and expected performance; identifies issues and opportunities
Preferred Qualifications
- Exceptional written and verbal communication skills in German and English;
- Very strong organization and attention to detail
- Aptitude to effectively communicate, both verbal and written, with peers, senior management, and partners
- Strong analytical skills complimenting a desire to understand the “why” behind the numbers.
- A sound understanding of how to use and interpret data in problem solving, performance improvement and strategic planning.
- Desire to extend a culture of accountability, professionalism, and care.
- Ability to effectively prepare and summarize results into an executive summary and provide recommendations
- Knowledge and capability to use the tools, processes, and best practices that support forecasts to drive business decisions and business planning
- Eagerness to take ownership of responsibilities
- Proven ability to work under pressure, organize, manage, and prioritize multiple deliverables
- Team player that behaves ethically, with highest degree of integrity
- Highly positive energy, self-motivated and can-do personality
Working Conditions
- Extended periods of time working at a computer workstation
- Up to 50% travel
Benefits
- Sunnova offers a generous employee reward package that includes: TBD
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.
If you are selected for a position, your employment will be contingent upon submission to and successful completion of a post-offer/pre-placement drug test (and medical examination if required by the role) as well as pre-placement verification of the information and qualifications provided during the selection process.
