Job Description
The primary responsibility of a guest service agent is to provide expertise services in a courteous manner. You are responsible for taking reservations, greeting and registering guests, providing outstanding guest service during their stay, and settling the guest-s account upon completion of their stay. You will handle all guest enquires, requests and comments promptly and efficiently, ensuring their stay in the hotel is to their satisfaction.
Qualifications
- A strong focus on customer service
- Prior experience in resort or hotel as a front office operations is preferred
- Excellent communication skills; fluency in English is required
- Be able to work shifts, weekends and public holidays
- Must have experience in Ms Office & Opera
Job Type: Full-time
Ability to commute/relocate:
- Umm al-Quwain City: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Opera: 1 year (Preferred)
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