Who We Are…
We are a boutique Human Resources Management company, outfitted to define, create and deploy unique and authentic insights within the core of a business. Our extensive experience in hospitality gives us the opportunity to work exclusively with Hotels and Resorts in Greece and abroad, managing and coaching their workforce stepwisely, influencing and inspiring them continuously.
Job positions handled by Stepwise on behalf of its clients are created for a workplace that #protects, #coaches and #inspires employee growth.
As an official member of Diversity Charter Greece, Stepwise is proudly committed to being an ambassador of the new diversity & inclusion culture.
The Role
Good organization skills and positive energy are among your strengths. You believe that your bright smile will be returned to you. You have a knowledge of customer service and booking techniques, as well as problem solving skills… and you want to show them. Is that correct? Then this job application is just for you!
Professional qualifications & special skills
- Degree in hospitality & tourism or business administration or a related field
- 2 - 3 years’ experience in a hotel or tourist accommodation
- Excellent oral and written command of Greek and English
- Excellent knowledge of MS Office (Proficiency level)
- Previous experience with hotel PMS software. Knowledge of Opera, Fidelio, Medallion or similar software is a prerequisite
- Integrity, reliability, ability to provide detailed and correct reports (reporting skills)
- Imaginative and flexible way of thinking, ability to multi-task, creativity in solving complex problems
- Excellent communication and interpersonal skills
- Dedicated team player with a strong team spirit.
Plus skills: Do you know a second foreign language? This is a plus!
Soft Skills
What about your personality? Your personality counts! Have you got what it takes?
- Emotional intelligence
- Personal development mindset
- Good-natured acceptance of feedback by management or colleagues and creative utilisation of the relevant remarks or information
- Flexibility and ability to adapt to new facts and situations
- Active listening
- Work ethics
And if you get the job? What will you have to do?
- Compliance with company regulations and policies, quality assurance requirements based on standard and SOP's as well as Brand specifications
- Daily management of arrivals and departures (check in, check out customers)
- Managing telephone and/or electronic reservations
- Entering detailed customer data in the guests’ book and/or other electronic and printed media in accordance with company policy
- Welcome guests upon arrival, service of keys / cards and provision of details regarding the use of room facilities
- Providing information about the hotel, the additional facilities, the use of the common areas, the available rooms, the prices, and the amenities it offers
- Excellent maintenance of bookings and payments with diligence and responsibility
- Management, agreement and control of day closures, accounts and POS of all departments
- Responsible sending reports to the competent executives
- Immediate and professional management of customer complaints (providing specific proposals and solutions, seeking solutions in collaboration with other departments or colleagues), with courtesy and positive attitude
- Increased sales of additional hotel services (upselling).
What are the rewards?
- The most rewarding remuneration possible
- Excellent accommodation conditions
- We place you in a dynamic, friendly and supportive work environment
- We ensure your ongoing training
- In an environment that favours your advancement to a higher position and offers continuous challenges!
What about the contract?
This specific job involves a seasonal contract.
No discriminations.
Stepwise strictly applies a non-discrimination, transparent policy as regards candidate selection. Regardless of your colour, race, origin, gender, age or sexual orientation, we urge you to submit your CV for this job position.
After reviewing your CV and if your profile as a candidate meets the needs of the position, Stepwise will contact you to arrange an interview. In line with our privacy policy, your CV is a document of a confidential nature. For more on Stepwise's privacy policy, consult www.stepwise.gr
Thank you for participating!
Είδος Εργασίας: Πλήρης απασχόληση
Μισθός: Από 1.200,00€ ανά μήνα
Δυνατότητα μετακίνησης/μετεγκατάστασης:
- Σαντορίνη, Νότιο Αιγαίο: Δυνατότητα αξιόπιστης μετακίνησης ή διαθεσιμότητα μετεγκατάστασης με πακέτο μετεγκατάστασης που παρέχεται από τον εργοδότη (Απαιτείται)
