At TLScontact, we work with governments from around the world to provide visa and consular services on their behalf to travellers and citizens. Our core expertise, built up in visa processing, enables us to apply our secure processing experience to a wide range of government and citizen services, both abroad and in-country. Harnessing new technology, we support governments in their digital transformation, helping to improve efficiency and enhance customer service.
TLScontact Germany is looking for a full-time Visa Centre Agent in Düsseldorf for a renewable period of 6 months. Working hours are from 8am to 4:30pm from Monday to Friday.
The Visa Centre Agent has the responsibility for handling Visa Applications in accordance with company processes.
Your Key Responsibilities will be:
- Handling day-to-day Visa Applications in line with our Client processes :
- Greeting Visa applicants and answering their questions
- Explaining each step of the Visa application process & guiding visa applicants
- Completing Visa applications completion through our online system
- Collecting bio-metric data (picture & finger-print)
- Proposing & selling "Added Value Services" (AVS) to our Visa applicants according to their needs (courier services, premium services etc…)
- Providing a first-class service and a positive customer experience
- Flagging to Management situations or issues that may give rise to concern
- Supporting continuous improvement initiatives within the Visa centre
Essential Requirements:
- Languages : fluent in English,
- Proficiency in German or another language would be a plus
- Experience in a face-to-face customer service role
- Working in a fast-paced and at times highly pressured environment
- Competent technology skills in particular with MS Office
What we offer :
- Salary: 2,350 EUR monthly/gross
- Sales bonus: Opportunity to earn up to 15% monthly based on collective team performance
- A company pension scheme for employees with 1 year seniority
- A diverse and multicultural environment within a global organization
Recruitment steps :
If your application matches the requirements above, you will be contacted for a first phone conversation (within 2 weeks max). When successful, you will be invited for a face-to-face interview with the Operations Manager in the Visa Centre in Düsseldorf.
Kindly note that only shortlisted candidates will be contacted.
Please find our Privacy Notice for job applicants via this link : https://www.tlscontact.com/en/recruit-privacy-notice/
Job Types: Full-time, Temporary
Contract length: 6 months
Salary: 2,350.00€ per month
Application Question(s):
- In 3 words max, what is your main motivation for this position?
Language:
- German fluently (Preferred)
- English fluently (Required)
Work Location: In person
