Sessional - Remote Support Officer - West Midlands
Job type: Sessional
Salary: £11.17 per hour
Hours: Adhoc
Service operating hours 9am - 5pm Monday to Friday
Location: Home-based, with occasional travel to the West Midlands
We believe that for people who end up in prison, it should be the start of somewhere better – not a road to nowhere. We don’t just talk about positive social change at Nacro. We do it every day: challenging unfairness, breaking down barriers, and giving some of the most vulnerable people the best chance at a second chance.
Do you want a career that makes a real difference to peoples’ lives? Do you want to work for an organisation that will invest in your personal development?
You’ve come to the right place! Join our new team of Remote Support Officers across the West Midlands.
The role
Working in close partnership with the Probation Service, you’ll conduct time-bound telephone assessments with adult males to identify their support needs and agree with them a tailored action plan. This may include the provision of support to end or sustain a tenancy, find accommodation or basic budgeting advice and liaison with other agencies. You’ll accurately record this information on our case management system before providing a comprehensive handover to the delivery team to progress the action plan with the Service User.
You will also conduct desk-based research to build knowledge of local support provision across the West Midlands.
There is also opportunity within this role to support the delivery of our Criminal Record Support Service, providing advice and guidance to members of the public and people in custody via telephone or email.
Who are we looking for?
You will need to be a great communicator, enjoy working in a busy people-centered role, organised and solution focused. The right candidate can engage others and is non-judgmental. You will bring with you integrity, a proactive attitude, excellent ICT skills (MS Office including excel) and the ability to accurately record information on custom databases.
Our ideal candidate will have experience of working in the criminal justice sector and some knowledge of homelessness legislation however, we will provide you with the relevant training and support required for the job.
If you want to work as part of a dynamic supportive team who delivers results for the people we support every day, Nacro could be the place for you.
At Nacro, we believe in the power of a diverse and inclusive team. We welcome applications from people of all backgrounds, including those with criminal records and those with first-hand experience of the criminal justice system. All applications are assessed on merit.
Vetting Requirements
Due to providing advice and guidance to people under Probation supervision, this role is subject to an Enhanced DBS check against the adult workforce.
Having a criminal record will not preclude your success in this role; any criminal record information will be subject to a fair and proportionate assessment. If you would like advice about applying for work with a criminal record, please contact our confidential Criminal Record Support Service on 0300 123 1999 or by email at helpline@nacro.org.uk.
Job Type: Zero hours contract
Contract length: 24 months
Salary: £11.17 per hour
Benefits:
- Additional leave
- Bereavement leave
- Cycle to work scheme
- Flexitime
- Sick pay
Schedule:
- Flexitime
Education:
- GCSE or equivalent (preferred)
Experience:
- Technical support: 1 year (preferred)
- Customer service: 1 year (preferred)
Work Location: Remote
