Description
Ensure comprehensive Customer Servicein the Store. Loading and merchandising of stock, shelf price labelling andhousekeeping within designated area of responsibility.
Requirements
- Grade 12 or minimum of 1 (one) yearwork related experience
- Ability to communicate in English andthe dominant language spoken in the geographical area where the position isavailable
- Ability to perform basic calculationsaccurately
- Must be willing to work shifts, weekends,and Public Holidays
- Must be able to work under pressure
Job Description
CustomerService
- Acknowledge all Customers anddetermine their needs
- Advise Customers correctly on product
- Assist Customer with any productqueries
- Assist with Customer complaintstimely
- Add on sales, e.g. paint v/s paintbrushes, thinners, etc.
- Ensure efficient Customer service byensuring that Customers purchases are loaded without any delays
- Ensure Customers purchase are loadedcarefully without damaging the goods or the Customers vehicle
- Advise Customers on the additionalservices provided:
- Delivery service / bulk deposits
- Glass cutting
- Plan reading
- Credit programmes
- Special orders
- Trusses
- Distant ordering
- VIC Customer Programme
- Must be certified in ProductKnowledge
- Must be available in aisle ofresponsibility
Housekeeping
- Ensure that your area is free ofobstacles, stock is merchandised immediately after being received and thatCustomers can enter and leave your aisle without any risk of injury orirritation.
- Correct shelf price labelling withinarea of responsibility.
- Ensure Checklist completed asrequired when on duty with Canteen and Toilet / Showers schedule
Safety(OHSA) Requirements
- Safety (OHSA) compliance (e.g., useof safety gear, ensure Customer, and staff safety) within area ofresponsibility
- Ensure area of responsibility(racking and bulk) stock merchandised safe to Customers and Colleagues to movesafely within Store
- Report any discrepancies to the StoreManager
Readyfor Business
- Adhere to Ready for Business andBeyond my Control as per the CB Way
LossPrevention and Security
- Identify any gaps in the displays,investigate causes and report any concerns to management
- Be aware of suspicious behaviours orpeople and report any suspicions to management
- No product to be loaded for a Customerwithout proof of purchase or required documentation
