This Contract Support Specialist position is responsible for proactively interacting with customers over the phone or via email to identify needs and determine appropriate action or escalate for further review. After the onboarding period where technical and company training will be provided, the Contract Support Specialist will provide quotes, process sales order, document customer complaints, and respond to customer service needs, including shipment, billing and warranty issues, and basic product inquiries. He or she will provide in-house training on non-technical customer questions, enabling our customers to use effectively our information systems. This position offers a competitive salary, bonus earnings, and the opportunity to take advantage of Danaher Business Systems (DBS) trainings and certifications. Enjoy a fun, friendly and fast paced working environment with a goal of individual and team growth.
ABOUT HACH
Our work at Hach ensures water quality for people around the world. Our customer partnerships, passionate experts, and reliable, easy-to-use solutions make water analysis better—faster, simpler, greener, and more informative. As a member of our team, you’ll get to make an immediate, measurable impact on a global scale, within industries from aviation to manufacturing to mining. You’ll also be part of an environment that fosters career growth and professional development, with kindness at its core. And you’ll be part of our mission, which drives us to develop water quality solutions that protect the health and safety of all living things.
Hach is proud to be one of Danaher's Water Quality companies. Motivated by the highest possible stakes of climate change and global health, we’re working together within a rapidly digitizing industry to find innovative technologies that guarantee the safety of our water and our environment.
ESSENTIAL DUTIES & RESPONSIBILITIES:
- Responsible for interacting with customers over the phone or via email to identify needs and determine appropriate action or escalate for further review
- Create offers for repairs and maintenance in our system (ServiceMax)
- Create work orders for repairs and maintenance
- Upload contracts for bench service and licenses
- Create credit notes and re-invoicing
- Create documentation for health and safety
- Collaborate with other Service Sales Representatives and Sales teams to improve processes
- Engage in department Key Performance Indicators (KPIs) through visual management and countermeasures where appropriate
- Cross-functional interfacing with other commercial departments to leverage the best resources to close business
CRITICAL COMPETENCIES:
- Thinks through and analyses complex problems, challenges, and drives to root cause.
- Prioritizes effectively, acts with speed and agility.
- Demonstrates deep understanding of customer expectations and end user needs.
- Actively participates in cross functional brainstorming sessions.
- Consistently drives high quality, on-time results.
- Builds and maintains good working relationships with peers and supervisors; works collaboratively.
- Behaves in ways that are aligned with the Danaher Standards of Conduct
QUALFICATIONS:
- Fluent or native Danish and Swedish, as well as business English
- 3 years progressive administrative experience in a business-to-business environment
- Experience working with various administrative systems and confident use of PC and software (Office package)
- Demonstrated ability to listen to and seek out solutions to customer needs
- Comfortable handling questions relating to technical and service products
- Effective organizational and time management skills
- Good communication skills; both written and verbal
We recognize that people come with a wealth of experience and talent. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence. Therefore, we encourage people from all backgrounds to apply to our positions.
When you join us, you’ll also be joining Danaher’s global organization, where 80,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business Systemtools and the stability of a tested organization.
At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
If you’ve ever wondered what’s within you, there’s no better time to find out.
Job Type: Full-time
Work Location: In person
