What can you expect?
- You manage the first line communication at one of our clients within the financial sector: end users contact you directly with their bank-related questions or problems. You analyze the situation and provide ready-made solutions by phone, mail, chatbot and social media.
- Handle customer cases from A to Z: you actively listen to customers and help at every stage of the process. For complex issues, you work with a team of specialists.
- Add a touch of commercialism: you contribute to the improvement of internal business processes and communication. Moreover, with your customer-oriented commercial skills you are able to spot new opportunities!
Who are we looking for?
Besides your obvious drive and motivation, you’ll increase your chances by:
- Studies: a Bachelor’s of Master degree is a must.
- Experience: first traineeship or work experience in a financial business environment.
- Languages: native in Dutch or French, with a very good knowledge of the other.
- Personal interests: you’re a born problem-solver and eager to learn new methods.
- Strengths: team player, customer-centric approach, analytical mindset and excellent communication.
- Expertise: if you see a problem, you see opportunities.
What do we have to offer?
- A competitive salary with plenty of benefits, such as a company car with fual card or transport allowance, meal vouchers, eco cheques, a group and hospitality insurance, etc.
- A team of supportive colleagues who’ll make you feel right at home and on-the-job coaching.
- A chance to develop your talents in our Tobania.Academy.
- The opportunity to turn your new colleagues into friends during our legendary Friday drinks and other exciting events.
So … Tobania, who’s that again?
Tobania is a dynamic and fast-growing Belgian company. We present ourselves as a Business &Technology Consulting partner for private businesses and governments who want advice, expertise, services and solutions to successfully execute their digital transformation process.
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