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Knowledge and Information Management
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About the job
Benefits
Things you need to know
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Location
About the job
Job summary
A vacancy has arisen within Headquarters Land Warfare Centre for a motivated and driven individual to join the Information Management (IM) Team. You will be part of the Information Hub (iHub) where you will support and advise Military and Civilian personnel on IM best practice and help to streamline their working practices such as developing applications and flows.
This post will give you the opportunity to develop a career within Knowledge Information Management (KIM) and you will be given the opportunity to train and develop your IT skills.
This position is advertised at 37 hours per week
Job description
Are you able to provide an excellent level of service and administrative support, with the highest level of accuracy and initiative? We are looking for someone with outstanding inter-personal skills and the ability to handle their own workload, prioritising and reassessing as tasks are received. We need someone who can be adaptable and work in different environments, creating rapports not only within their immediate team but within the wider team and other Army units to ensure that all personnel on site receive an exceptional service.
The successful candidate will become part of a knowledgeable team of three civilian personnel. You will work to support the Information Support Officer (ISO) and, alongside daily admin tasks, be the focal point for all system access requests, account management and information management best practice. For this reason, excellent interpersonal skills will be needed as you will deal with a variety of different military and civilian personnel.
This post is advertised at 37 hours per week.
Key areas of responsibility:
- Ensuring adherence across the organisation to IM policy and practices
- Document and record management.
- Monitor the group mailbox throughout the day for all user queries, requests, system outages and information updates for dissemination.
- Information handing. Ensuring that the rules for secure storage and transmission of information, in particularly protectively marked material are widely understood and rigorously followed across the organisation.
- Coordinate all requests for new and existing user accounts.
- Provide password resets for user accounts.
- Coordinate change requests for SharePoint.
- Build and maintain email address distribution lists.
- Provide guidance, education, support and advice.
- MODNET/SharePoint iHub Practitioner and Team Site Administrator (TSA) this will include building SharePoint sites, libraries and pages and the administration/permissions to access.
- Local Security Officer (LSO) for Official and Secret this includes checks on security vetting, signing off on various IT equipment and application requests and education on security principles.
- Be prepared to cover tasks when other iHub staff are absent, including covering the travel requests.
- Ad hoc duties as specified by Line Manager.
Person specification
Have basic skills and experience working with Microsoft Office 365.
You must be prepared to undertake vital training:
- Complete the Knowledge and Information Practitioner modules 0 and 1.
- Complete a two-day SharePoint workshop held in Army Headquarters, Andover.
- MODNET online training
- Complete Classified Material Handling online course.
Behaviours
We'll assess you against these behaviours during the selection process:
- Delivering at Pace
- Communicating and Influencing
- Changing and Improving
- Leadership
We only ask for evidence of these behaviours on your application form:
- Delivering at Pace
- Communicating and Influencing
Benefits
- Learning and development tailored to your role
- An environment with flexible working options
- A culture encouraging inclusion and diversity
- A Civil Service pension with an average employer contribution of 27%
- 25 Days paid annual leave rising one day a year to 30 days upon completion of 5 years’ service.
- 8 Public Holidays per year plus a day for HM The King’s birthday.
- Enhanced Parental and Adoption leave.
- Free use of the gym for members of the Civil Service Sports Council Sports and Leisure Club (monthly subscription £4.24(with appropriate insurance))
- Free on-site parking.
- On-site cafeteria and coffee shop.
The post does not offer relocation expenses.
External recruits who join the MOD who are new to the Civil Service will be subject to a six-month probation period.
The Ministry of Defence is committed to providing a safe and healthy working environment for its staff which includes educating them on the benefits of not smoking, protecting them from the harmful effects of second-hand smoke and supporting those who want to give up smoking. Under the Smoke-Free Working Environment policy, Smoking and the use of all tobacco products (including combustible and chewing tobacco products) will not be permitted anywhere in the Defence working environment by 31st December 2022. The policy is Whole Force and includes all Defence personnel, contractors, visitors and other non-MOD personnel. All applicants seeking, considering, or accepting employment with the Ministry of Defence should be aware of this policy and that it is already in place at a number of Defence Establishments.
Please be advised that the Department is conducting a review of all pay related allowances which could impact on those allowances that the post currently being advertised attracts.
Expenses incurred for travel to interviews will not be reimbursed.
Any move to MOD from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk/.
Things you need to know
Selection process details
At application you will be assessed against the following:
- Behaviours: Delivering at Pace and Communicating and Influencing
- Experience: A personal statement of 250 words demonstrating knowledge and experience of using MS Office 365
At interview you will be assessed against the above along with the following:
- Behaviours: Changing and Improving and Leadership
Application sifting is scheduled to take place on week commencing 12 June 2023. Interviews will take place at The Land Warfare Centre 2 weeks after the sift.
A minimum of 5 full working days’ notice will be provided for interviews. We endeavour to stick to these dates, but these are subject to change around business needs.
As a result of the changes to the UK immigration rules which came into effect on 1 January 2021, the Ministry of Defence will only offer sponsorship for a skilled worker visa under the points based system, where a role has been deemed to be business critical.
The role currently being advertised has not been assessed as business critical and is therefore NOT open to applications from those who will require sponsorship under the points based system. Should you apply for this role and be found to require sponsorship, your application will be rejected and any provisional offer of employment withdrawn.
The Civil Service embraces diversity and promotes equality of opportunity. There is a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. If you need to advise us that you need additional help or reasonable adjustments for the recruitment process, please contact: DBSCivPers-Resourcingteam3@mod.gov.uk
MOD Recruitment Satisfaction Survey – we may contact you regarding your experience to help us improve our customer satisfaction. The survey is voluntary and anonymous. You may however be given the opportunity to provide additional information to help us improve our service which includes the collection of some personal data as defined by the United Kingdom General Data Protection Regulation (UK GDPR). The MOD Privacy Notice sets out how we will use your personal data and your rights.
Feedback will only be provided if you attend an interview or assessment.
Security
See our vetting charter (opens in a new window).
Nationality requirements
This job is broadly open to the following groups:
- UK nationals
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the Republic of Ireland
- nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the European Union Settlement Scheme (EUSS) (opens in a new window)
- relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
- relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
- certain family members of the relevant EU, EEA, Swiss or Turkish nationals
Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
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Contact point for applicants
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Recruitment team
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