Overview of Responsibilities
- You will be the primary contact for customer issues via email and inbound support in French and English
- Assist customers in troubleshooting customer problems, identifying the root cause of the problem
- Utilize tools and resources appropriately to determine a resolution
- Adhere with KPI’s, defined standards, adhere to schedule and average handle time
- Other related duties assigned as needed
Competencies Required
- Excellent customer service skills that build high levels of customer satisfaction
- Excellent verbal and written communications skills in both English and French REQUIRED
- Computer navigation and operations skills
- Ability to work both independently, as well as in a team environment
- Willingness to learn and to be open to feedback
- Added bonus if you haveExperience working in a French Campaign in a call center.
- Banking related industry experience
- Demonstrated success in a dynamic environment; ability to adapt to rapid change
Work Environment and Benefits
- Remote work with a 24/7 shift
- This is full-time, salaried position
Company:
BUNCH is a service company working for international high-growth tech startup companies that will become the unicorns of the next 5-10 years. Our current clients are based in the US, Europe, and China.
The founding team comes straight from the tech startup space, enabling BUNCH to detect untapped needs of industries like AI, e-Commerce, SaaS, Fintech, Adtech, and others. We utilize lean, agile, counter-bureaucratic processes to build an organization with minimal hierarchy and high specialization.
meetbunch.com — Apply to: queen@meetbunch.com
Job Type: Full-time
Pay: R13,000.00 - R17,000.00 per month
Experience:
- Customer service: 2 years (Required)
Language:
- French and English (Required)
Expected Start Date: 2023/06/12
